Privacy Policy


Chelmsford Canine Solutions (also trading as Mutts N Pups)  is committed to ensuring the protection of personal information collected in the conduct of its business. Chelmsford Canine Solutions complies with the UK’s Data Protection Act 1998 and any other applicable data protection legislation.

This Privacy Policy describes the information that Chelmsford Canine Solutions (“we”, “us”, “our”) collects through its websites located at and Please read through the content of this Privacy Policy carefully and ensure that you understand it. If you do not understand the content of this Privacy Policy, or do not accept or agree with it, then you must stop using the website immediately.

Chelmsford Canine Solutions collects and holds information about individuals (including clients and, persons associated with or employed by clients) for the purpose of providing pet behavioural modification programmes and dog training services.


What information do we collect and how do we collect it?

Much of the information we collect and hold will be/have been provided by you, but some may be from other sources, such as your veterinary surgeon or pet care professional. We may collect personal and non-personal information. Personal information is information which may be used to directly or indirectly identify an individual such as your name, email address, phone number, correspondence address and billing information. Personal information also includes any comments, images, documents or videos that you share on our online platforms.


How do we use your information?

We will use your information to provide the services which you have requested from us, and which we feel will be of value to you. We may also use it to provide you with information about products or events which we feel may be of relevance or interest to you.

It is our policy to retain clinical records, and therefore, personal data for a period of ten years in order to provide on-going care to current and returning clients.


Does Chelmsford Canine Solutions share personal information with anybody else?

Personal information may be shared with your insurance company and veterinary surgeon, with whom you already have a relationship.

We will not disclose, share, sell or rent any personal information held about you without your consent, except where legally obliged to do so.

We will share your personal information where we are under a duty to do so in order to comply with any legal requirements or obligations, any request from the government, or where it is necessary in order to enforce or protect our own rights, your safety or that of others, or where it is deemed necessary to investigate fraud.


Your rights in relation to the information that we hold

Under the General Data Protection Regulation (GDPR), you have a number of rights with regard to your personal data.

You have the right to access your information, and to ask us to rectify any inaccuracies or errors.  You also have the right to ask us to delete any information we hold about you, or to restrict how your information is processed.  If you wish to request a copy of the information which we hold about you or make any changes please contact us at

It is important to us that the information we use is accurate, complete and up-to-date, therefore please let us know if your personal details change so that we can update our records.

You have the right to make a complaint to the Information Commissioner’s Office if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.

Sharon Hunt is the data controller for the purposes of the GDPR.

If you have any concerns as to how your data is processed you can contact us at or write to us at 16 Molrams Lane, Chelmsford, CM2 7AH.


How and where do we process your information?

Any personal information that we collect will be processed and stored securely. We will not keep information for longer than is required with regard to the purpose for which it was collected, and will take reasonable steps to destroy or anonymise your personal information when it is not longer required.


Data security

We take the protection of your personal information seriously and have taken suitable and reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, and any modification or disclosure.